Mindset Segmentation

Organizations need tools for listening. #Mindset personas bring customers to life and enable employees to anticipate customers’ emotional needs.

While marketing segmentation distinguishes people according to their buying behaviors, mindset segmentation identifies people based on their emotional desires and expectations. These psychological personas or archetypes reveal how customers perceive a company’s brand; whether their values are reflected in the company’s values; and how the company’s products fulfill their personal needs for self-esteem or security. 

#Mindset segmentation illuminates the heart and mind of a customer. Communicators then craft messages that are rooted in understanding, as if derived from a personal conversation. It is a process of building rapport, which begins with listening; it is not a process of telling or showing.